ISO 9001 : 2000 Certification

ISO 9001 : 2000 Certification

CHOLAMANDALAM MS RISK SERVICES LIMITED RECEIVES ISO 9001:2000 CERTIFICATION
~Excellence in Quality Management System Implementation~

Chennai, Friday, May 15, 2009: Cholamandalam MS Risk Services Ltd (CMSRSL), a joint venture between Rs.15,646 crores (USD 3 billion) Murugappa Group and Mitsui Sumitomo Insurance of Japan today received the ISO 9001:2000 certification by British Standards Institution (BSI) group, world’s leading certification body. They were conferred with this certification for its superior quality management system implementation.
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The ISO 9001:2000 Certification established by the International Standards Organization is a quality management system that sets a global standard formanufacturing and quality assurance processes. This certification also ensures that a company’s products and services are among the best in the world.
Commenting on the occasion, Mr. Gopalarathnam, Director of CMSRS said, “The ISO 9001:2000 certification is a testimony to our commitment towards our customers across the globe. This is an important milestone in our journey
towards Business excellence as this reassures the integrity of our quality management. This will help in standardization of processes and consistency of our reports across all offices.”
The ISO 9001:2000 Certification verifies that CMSRSL complies with the internationally recognized standard for quality systems and the business model for quality assurance in design, development and servicing of their products.
With this certification, Cholamandalam MS Risk has established itself as one of the leading risk managers in the world.
CMSRS underwent two phases of evaluation for the certification. The first phase included an internal audit done by cross functional teams to evaluate themselves. More than 48 internal processes were developed within the organization and more than 400 hrs of training were imparted in quality for employees to prepare for this certification. The second phase of this certification process consisted of audit, internal reviews and evaluations covering every phase of functional domains and many other support processes.

Present at the occasion, Mr. Venkatram Arabolu, Managing Director, BSI said, “Including customer satisfaction rating as a part of the employee’s balanced score card is a very bold move for a service organization like Cholamandalam
MS Risk services Ltd. ‘Quality’ should be an integral parameter to be incorporated with Business Processes like Business Planning and strategy. Healso added, “We should also look beyond certification and tread towards Quality
excellence model.”

Mr. N V Subba Rao, Vice President & Head – Risk Services, said, “Achieving ISO 9001 Certification demonstrates continued commitment and enthusiasm of our engineers to meet and exceed our customers’ expectations. Our endeavor
would be to improve the customer satisfaction at every customer touch point be it a site visit or a phone call”. He also added, “We will also look at automating the processes to ensure smooth functioning and proactive support to our customers.” CMSRSL has proved with its consistent growth in the financial turnover that risk management and engineering consultancy can be a successful business model even when independent of an insurance company.

About the Murugappa Group
Headquartered in Chennai, the Rs. 15,646 crores (USD 3 billion) Murugappa Group is one of India’s leading business conglomerates. Market leaders in diverse areas of business including Engineering, Abrasives, Finance, General Insurance, Cycles, Sugar, Farm Inputs, Fertilizers, Plantations, Bio-products and Nutraceuticals, its 29 companies
have manufacturing facilities spread across 13 states in India. The organization fosters an environment of professionalism and has a workforce of over 32,000 employees. The Group has forged strong joint venture alliances with leading international companies like DBS Bank, Mitsui Sumitomo, Cargill and Groupe Chimique Tunisien has consolidated its status as one of the fastest growing diversified business houses in India.

About Mitsui Sumitomo Insurance Company (MSI):
Mitsui Sumitomo is the second largest Insurance Group in Japan, with a Net Written Premium (NWP) of 12.65 billion USD in 2007. The Company has 729 sales bases, 257 claims handling offices and about 59000 agents throughout Japan. MS also offers its services globally with 52 sales bases in 38 countries and regions overseas. Mitsui Sumitomo Insurance Co. Ltd. was awarded the “General Insurance Company of the Year” Award in 2005 at the 9th Asia Insurance Industry Award ceremony held in Singapore. This has been awarded to MSI for being the most active non-life insurance
company and for reaching the top of the foreign non-life insurers in the region.

For more details on this release, contact:
Neeraj Moorjani
Associate Vice PresidentMarketing and Corporate Communications
Cholamandalam MS General Insurance Company
Tel: 044 43995425
Cell: 9840909420
Anu Lakshman,
Associate Vice President
IPAN
Chennai
Tel: 044 28515294
Email: anu.lakshman@ipan.com

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